Delivery for BMS

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

 

Delivery Terms

We deliver to most UK mainland locations (however, we do not deliver to hard to reach locations such as the Scottish Highlands).

The cut off time for delivery the next working day is 15.00h. Any orders placed after 15.00h will be dispatched the next working day. Please note that we are not open during the weekend and therefore any orders placed Friday after 15.00h will be dispatched on the following Monday for delivery on Tuesday.

Over the Christmas Holidays, cut off is 10.00h. Any orders after this time will be dispatched the next working day.

 

Please note we do not deliver on weekends or Bank Holidays.

 

We offer a Next Working Day Delivery service for most mainland UK addresses on orders based on orders placed before 15.00h Monday – Friday. Parcels are dispatched on the next business day service however, we do advise 1-2 working days to cover any possible delays that the couriers may experience. Signature is required upon delivery and the driver may ask to take a photo of the parcel with an open door as proof of delivery.

We do everything we can to meet the delivery time specified, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Unfortunately we are unable to refund any delivery costs for delayed orders.

We will inform you if we become aware of an unexpected delay. Please note that if your order is made up of a combination of items, deliveries may, on occasion, be made separately. Any issues with the items we must be notified within 7 days of the delivery. Risk in the goods will pass to you on delivery. We reserve the right to alter or amend delivery times in exceptional circumstances. Please note that if you order multiple items we may send the items on a pallet rather than individual boxes.

 

Please note if no-one is home to accept delivery on two occasions your item will be held in the depot until you contact us. If this does happen there are two options, we can rearrange delivery but there will be a fee of £12 to pay. Alternatively we can arrange for the parcel to be returned to our warehouse and you will be refunded minus £12.

Any orders that are refused upon delivery and returned to us will be refunded minus £15.

 

Delivery – Power Electronics

For delivery of smaller power electronic items e.g. battery chargers, inverters, accessories we may use Royal Mail, DPD and DX.

 

Delivery – Batteries

For the delivery of Batteries we use DX & XPO. We deliver to most UK mainland postcodes. Unfortunately this means we are unable to deliver to some areas.

 

How much does delivery cost?

For this brand, orders between £0.00–£29.99 will cost £7.50 to be delivered. Orders £30.00 and over will be delivered for free.

 

Damages

All discrepancies associated with this delivery, including transit damage, must be notified to us in writing within 48 hours. Failure to do so will result in claims being rejected.

If there is any visible damage to the pallet, packaging or product you are required to declare this and get the delivery driver to countersign, failing to do so will result in any claim being rejected.