Fogstar Energy 15.5kWh 48V LiFePO4 Battery

The following applies to Fogstar & Fogstar Drift products sold on powertosurvive.co.uk.

Orders placed on weekends and/or bank holidays will be processed on the next working day.

 

For Items That Are In Stock

Orders to mainland UK is free of charge.

If your order is received before 12pm (noon), we aim to process your order on the same day. If your order is received after 12pm (noon), your order may be processed the following working day.

After your order has been processed, the aim is for your item to be dispatched and delivered within 1-3 working days to mainland UK. For delivery to other parts of the UK please contact us for estimated delivery times & costs before placing your order.

 

For Items That Are Pre-Orders

On the product page, you approximately when the consignment is due to be delivered. This is only an estimate however it usually is accurate. After the consignment has been delivered- the aim is for your item to be delivered within 1-3 working days (mainland UK only).

 

Your Obligations

Please go to your basket. When there, you will see a section that says "Order notes" - please enter your desired delivery date(s). If you desired delivery date falls within 1-3 working days (and your item is in stock / isn't a pre-order), we will pass this date on. However, we can not control what day the courier actually delivers your item, we can only request it.

Please ensure you have provided us with the correct delivery address. This is vital. We do not have the facility to be able to check addresses against Paypal/Google Pay and any other payment provider that pre-fills this data. We simply send your order to the address we have on our system - it is down to you, the buyer, to ensure these details are correct at the time of purchase through your email order confirmation.

Please ensure you have ordered the correct products you require. If you order any items that are incorrect for your application, it will be down to you, the buyer, to return the goods at your own cost providing they are unused and in their original packaging.

Return Policy

Thank you for shopping at Power to Survive.

If you are not entirely satisfied with your purchase, we are here to help.

 

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@powertosurvive.co.uk.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

 

Effects of Cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Keep the product in a ‘as new condition’. This means the product must be returned in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, and accessories. Do not write directly on the packaging.

 

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.

Send an email to sales@powertosurvive.co.uk.

Your email should have the following information so that we can process a return.

• Your name

• Order reference number

• Your Address

• Email address

• Contact number

• Date of purchase

• Date the goods were received by you

• If you originally ordered multiple items, which do you want to return?

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

 

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).

 

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.

 

Sale items

Sale items can be refunded.

 

'EXPEDITION FOODS' SPECIFIC TERMS

Naturally you want to try your purchase from us for size or function. Whilst you are deciding you have a statutory duty to take reasonable care of the goods. Please, therefore, ensure that you do not damage the item(s) and packaging so that anything returned to us is in perfect condition. If reasonable care has not been taken of the item(s), either while trying the purchase or when returning it to us, we reserve the right to refund you in full less any amount by way of compensation either to repair the item or cover any loss.

All food and nutritional product sales are final.

• Expedition Foods Shipping Upgrades cannot be refunded.
• We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
• If you are returning an item to us for a refund the cost of sending it to us is yours to bear. If you’re returning an item to us for an exchange, you also bear the cost of sending it to us but we cover the cost of sending the exchange item to you.
• If you return an item to us outside the 14-day return period, excluding faulty, incorrect, incorrectly described, or damaged goods, we reserve the right to not offer you a refund in full. We may instead return the item to you. Prior to sending it, you may be charged the standard UK delivery fee.
• Provided you have notified us that you are returning your order within the 14-day period, you will be entitled to a full refund, including delivery charges. Note that we are unable to provide a refund of delivery charges when only part of your order is being returned to us.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By live chat: Please click here

• By email: sales@powertosurvive.co.uk