NDS Energy SolEnergy Solar Panel

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Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

Delivery Terms

 The cut off time for delivery the next working day is 15.00h. Any orders placed after 15.00h will be dispatched the next working day. Please note that we are not open during the weekend and therefore any orders placed Friday after 15.00h will be dispatched on the following Monday for delivery on Tuesday.

Over the Christmas Holidays, cut off is 10.00h. Any orders after this time will be dispatched the next working day.

Please note we do not deliver on weekends or Bank Holidays.

We offer a Next Working Day Delivery service on orders based on orders placed before 15.00h Monday – Friday. Parcels are dispatched on the next business day service however, we do advise 1-2 working days to cover any possible delays that the couriers may experience. Signature is required upon delivery and the driver may ask to take a photo of the parcel with an open door as proof of delivery.

We do everything we can to meet the delivery time specified, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Unfortunately we are unable to refund any delivery costs for delayed orders.

We will inform you if we become aware of an unexpected delay. Please note that if your order is made up of a combination of items, deliveries may, on occasion, be made separately. Any issues with the items we must be notified within 7 days of the delivery. Risk in the goods will pass to you on delivery. We reserve the right to alter or amend delivery times in exceptional circumstances. Please note that if you order multiple items we may send the items on a pallet rather than individual boxes.

Please note if no-one is home to accept delivery on two occasions your item will be held in the depot until you contact us. If this does happen there are two options, we can rearrange delivery but there will be a fee of £12 to pay. Alternatively we can arrange for the parcel to be returned to our warehouse and you will be refunded minus £12.

Any orders that are refused upon delivery and returned to us will be refunded minus £15.

Delivery – Power Electronics

For delivery of smaller power electronic items e.g. battery chargers, inverters, accessories we may use Royal Mail, DPD and DX.

Delivery – Batteries

For the delivery of Batteries we use DX & XPO. We deliver to most UK mainland postcodes. Unfortunately this means we are unable to deliver to some areas. For full details of DX delivery service level availability, please contact us by email at info@powertosurvive.co.uk.

How much does delivery cost?

For this brand, orders between £0.00–£29.99 will cost £7.50 to be delivered. Orders £30.00 and over will be delivered for free.

Damages

All discrepancies associated with this delivery, including transit damage, must be notified to us in writing within 48 hours. Failure to do so will result in claims being rejected.

If there is any visible damage to the pallet, packaging or product you are required to declare this and get the delivery driver to countersign, failing to do so will result in any claim being rejected.

Return Policy

Thank you for shopping at Power to Survive.

If you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@powertosurvive.co.uk.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

Effects of Cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Keep the product in a ‘as new condition’. This means the product must be returned in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, and accessories. Do not write directly on the packaging.

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.

Send an email to sales@powertosurvive.co.uk.

Your email should have the following information so that we can process a return.

• Your name

• Order reference number

• Your Address

• Email address

• Contact number

• Date of purchase

• Date the goods were received by you

• If you originally ordered multiple items, which do you want to return?

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By live chat: Please click here

• By email: sales@powertosurvive.co.uk