Victron SmartSolar 60A 12/24/48V Solar Charger Controller, 250V Solar Input & Inbuilt Bluetooth

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

 

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we will aim to dispatch your items within 2 business days. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself. Usually, small items with weight below 2kg will be dispatched by Royal Mail (1st class in the UK) & larger items will be dispatched by one of the internationally recognised couriers. Most items are delivered in the UK within 1-2 working days after dispatch. Sometimes, orders for one or more items may need to be delivered by different courier networks, so you may receive items at different times.

Delivery will be free unless otherwise stated.

 

Where does powertosurvive.co.uk deliver?

We deliver most products anywhere in mainland UK (United Kingdom).

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email at info@powertosurvive.co.uk or by live chat by clicking here.

 

Packaging

We take great care when packaging items. We use bubble wrap, polystyrene or robust cardboard to protect them from damage in transit. For special fragile items we attach a red sticker "Fragile" to make sure they are handled with care while in transit.

 

Returns and refunds

If you change your mind in the first 14 days after receipt of the item you can return it to us, provided it has not been used and it is in the same condition, and we will issue a full refund of your payment upon receipt of the item back from you. To be eligible for a refund, you need to notify us via email within 14 days of receipt that you intend to return the item, in order to receive the return address / return authorisation and send the item back within further 14 days at your cost. Please do ensure we receive the item in the same brand new condition, unused, otherwise it might not be eligible for a full refund.

 

Damage in transit

In an unlikely event when your product is damaged in transit please contact us immediately by email for further instructions within 14 days after receipt of the item. Please note we can not accept any claims for damage after 14 days.

Return Policy

Thank you for shopping at Power to Survive.

If you are not entirely satisfied with your purchase, we are here to help.

 

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@powertosurvive.co.uk.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

 

Effects of Cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Keep the product in a ‘as new condition’. This means the product must be returned in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, and accessories. Do not write directly on the packaging.

 

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.

Send an email to sales@powertosurvive.co.uk.

Your email should have the following information so that we can process a return.

• Your name

• Order reference number

• Your Address

• Email address

• Contact number

• Date of purchase

• Date the goods were received by you

• If you originally ordered multiple items, which do you want to return?

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

 

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).

 

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.

 

Sale items

Sale items can be refunded.

 

'EXPEDITION FOODS' SPECIFIC TERMS

Naturally you want to try your purchase from us for size or function. Whilst you are deciding you have a statutory duty to take reasonable care of the goods. Please, therefore, ensure that you do not damage the item(s) and packaging so that anything returned to us is in perfect condition. If reasonable care has not been taken of the item(s), either while trying the purchase or when returning it to us, we reserve the right to refund you in full less any amount by way of compensation either to repair the item or cover any loss.

All food and nutritional product sales are final.

• Expedition Foods Shipping Upgrades cannot be refunded.
• We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
• If you are returning an item to us for a refund the cost of sending it to us is yours to bear. If you’re returning an item to us for an exchange, you also bear the cost of sending it to us but we cover the cost of sending the exchange item to you.
• If you return an item to us outside the 14-day return period, excluding faulty, incorrect, incorrectly described, or damaged goods, we reserve the right to not offer you a refund in full. We may instead return the item to you. Prior to sending it, you may be charged the standard UK delivery fee.
• Provided you have notified us that you are returning your order within the 14-day period, you will be entitled to a full refund, including delivery charges. Note that we are unable to provide a refund of delivery charges when only part of your order is being returned to us.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By live chat: Please click here

• By email: sales@powertosurvive.co.uk

Electrical equipment such as solar charge controllers and inverters have 1 year warranty, unless stated otherwise in our product description.

Warranty for this product is provided by Photonic Universe Ltd. If defects are found within the warranty period, they will repair or replace such products at their discretion free of charge.

Photonic Universe solar panels are covered by 1 year workmanship warranty in relation to assembly, materials and accessories (connection, cables, diodes, frame etc). In addition, there's a separate performance warranty on solar cells provided by solar cells manufacturers. Most manufacturers of solar cells used on the solar panels provide the standard industry warranty, which is that solar cells are guaranteed to produce at least 90% of nominal power in 10 years and 80% of nominal power in 25 years.

If you suspect a product defect within the warranty period, please contact us by email with a detailed description of the problem. If the problem cannot be solved remotely and an examination is required, you will be asked to send the item for testing at your cost. If Photonic Universe Ltd are involved into repair / replacement of the product and the problem is covered by the warranty, they will return the repaired / replaced item to you at their cost. If the item you sent to them under warranty is in good working condition and no defect is found, it will incur a test service charge and the shipping cost to send the item back to you.